Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

5 Fulfillment Tips to Make Your Customers Happy

Do you have the habit of shopping at foreign online store, especially those from the west? I do, like many others, looking for bargains, stuffs that are special or not easily available here.

I do have an extra small habit though.

Whenever the order arrives, I like to observe the way it is being packaged, and minor details (some are not minor, really) that would make a difference.

Let me share two examples from my own experience recently, Threadless from US and Book Depository from UK.

Malaysia's Gobbledygook Award

Oh jeez, not another flexible, scalable, groundbreaking, industry-standard, cutting-edge product from a market-leading, well positioned company!

How many times have you came across these in web sites or press releases? I guess it's a common sight especially when you are reading some product or company write-ups.

Let's have some fun here. I just did a quick search on local IT companies and I think these deserve to be in the shortlist of Malaysia's Gobbledygook Award. Drum roll...

Book: The Long Tail

What is "The Long Tail"? To put it simple, let's assume the following graph as Amazon's selling items in decreasing order of popularity along the horizontal axis.

The Long Tail - Power Law Graph

The head of the graph (green area) are the most popular items, while the tail (yellow area) consists of MANY lesser demanded items. The Long Tail concept is that the internet is pushing demand away from the head to the tail.

Bidding on Branded Keyword in Google Adwords

If you have noticed, Mudah (Malaysia's fast-rising eMarketplace) is aggressively buying a whole lot of keywords in Google Adwords. This could be the main reason why they are one of the most visited sites in Malaysia within a few months of launching.

For example, when you google keywords like nikon, samsung or proton, Mudah's advertisement will appear in the search results page. Not only that, they even bid on their competitors' brand identity.

ebay...
Google Search by Ebay Showing Mudah Ads
lelong...
Google Search by Lelong Showing Mudah Ads

Customer Service is the New Marketing

No, not the virtual buddy. Zappos is definitely holding this principle well and a role model for anyone doing business online.

Zappos Logo

Zappos is an US-based electronic commerce service established in 1999. It specialize in footwear and then extended its catalog to clothing, bags and accessories. According to the figures revealed, one out of every 40 people in the United States is their customer, and 75% of purchases come from returning customers. Impressive huh?

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