Showing posts with label facebook. Show all posts
Showing posts with label facebook. Show all posts

A Brand, Quality & Customer Service Story

This is a true story that happened to a friend of mine...

Sometime last year, she bought a pair of shoes from a local brand for more than RM 200. That was the first time she bought from that particular brand thinking that it is a decent brand.

However, the shoes left bruises on her feet within the first 30 minutes she wore it. Mind that those are not high heels but comfy (covered) shoes, and she doesn't have abnormal feet size.

She just felt so disgusted and stop wearing it since. Due to a busy lifestyle, she didn't make the time to lodge any complaint or whatsoever.

Until recently, the founder of that particular brand was on a TV talk show Start 'A' Biz. In that show, he bragged about how his company emphasizes on Brand and Quality. You know what's next, my friend felt even more disgusted, doubting that whether they are really looking into their product's quality before putting it up on stores.

So, she suddenly felt an urge to vent her frustration, by writing to the company's email as well as their Facebook group.

Has Facebook Colonized Asia?

Previously, I spoke about Facebook superseding Friendster in Asia, or more precisely Southeast Asia. However, Facebook is facing bigger challenges to beat or even catch up with its competitors in other parts of Asia, especially China, Japan and South Korea.

Social Networks Around the World

The map above is an interesting visualization by Vincenzo Cosenza built using Alexa and Google Trends for Website traffic data in June 2009.

Has Facebook Beaten Friendster in Malaysia and Asia?

How fast things change, Facebook seems to be no.1 in Malaysia already since I last posted 5 months ago (while Friendster was still leading).

Proof? Alexa. Facebook has moved up from no.8 to no.5, whereas Friendster has dropped from top 3 to no.7.

However, Friendster is still leading in terms of web searches. This is probably contributed by heavy searches such as "Friendster layouts" for teens who like to decorate their mini-hompy (pardon my Korean slang here).

How Many Facebook Users in Malaysia?

Facebook has just released its official statistics, selected facts as below:

More than 140 million active users
The fastest growing demographic is 25 years old and older
Average user has 100 friends on the site
More than 70% of Facebook users are outside the US

How many out of the 140 million users are Malaysians, and what about the demographics? AllFacebook does provide an useful estimation tool for us to delve into the figures.

Another Facebook Clone?

China has one, Germany has one, but not without controversies...


Here comes our very own clone, MyPal:

MyPal


Not exactly an identical clone. Obvious thing missing is the application platform, which is mainly the success criteria of Facebook. I am not sure what is Lelong's intention on launching this recently (July '08), without any sort of interactivity between this clone and its famous online auction site.

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