Online Grocery in Malaysia

Visit my new blog for more updates & insights on e-commerce in Malaysia: ecommerce.milo

Shopping for grocery online seems unthinkable a few years back but some players have emerged in Malaysia since last year.

If you still think that nobody will buy groceries online, try to think of those in the offices, factories and expats. It is pretty convenient for corporates to restock their pantry and utilities.
Other than its huge catalog and challenges in product sourcing and distribution, online grocer also faces its own set of challenges if compared to an ordinary online store:

- The need of accepting payment via cash on delivery.
- The need of shipping fresh or frozen food. (Heck, we are not Taiwan, ok?)
- The need of offering multiple delivery slots in a day.

Due to the reasons above, online grocers can't rely on third party service provider but instead they gotta build their own fulfillment team. That explains why their coverage is limited to certain population densed areas.

Let's do a Groupon-clones-like compilation before losing count on this. I am not going to do an individual write-up on each player and do drop a comment if you have experienced buying from them, also if any online grocer is missing from this list.

1. Doorstep

2. Virgrocery

3. Redtick

4. Presto

5. Khas

6. FoodWorld

Visit my new blog for more updates & insights on e-commerce in Malaysia: ecommerce.milo

Comments (18)

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grocery convenience · 501 weeks ago

Grocery shopping is an important component of our day-to-day life, although selecting the right foods can be challenging. Therefore, converting just any grocery shopping to a healthy grocery shopping is vital for someone who wants to stay healthy.

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nice website · 526 weeks ago

The assignment writing and essay writing on the pretext of the research work are very significant and important. The production of the data and literature is very vital and instrumental. The modern trends of study have been conducted on the pretext of research and creation of literature.

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Zapfor · 592 weeks ago

We are launching zapfor.com in Dec 2013. Check out our website at http://www.zapfor.com
We offer same day delivery and more. Go check us out!

1 reply · active 591 weeks ago

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Zapfor · 591 weeks ago

Just so you know, we have launched www.zapfor.com on 3rd Dec 2013. Happy Shopping!

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Boongah · 602 weeks ago

I recently experienced one with Tesco Online Grocery Shopping. They really good in supplying the local fresh and favorites, Although their product range is similar to what we can get from in-store shopping, but their Finest range are fantastic! I've been with the convenience shooping with Tesco online, and never turning back for long queues and jams.

1 reply · active 602 weeks ago

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CK Wong 63p · 602 weeks ago

Great to hear that!

We have also blogged our online shopping experience with Tesco here: http://www.ecommercemilo.com/2013/08/tesco-online...

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Terry Shum · 696 weeks ago

I wish I found your blog earlier, I would have shop at the stores mention above. I don't have an online store to contribute, but I do have one that u all should stay away. Recently I bought something from an online grocery website called ez.store247.my everything looks fine & the payment method was right & with a receipt too, but after I paid the money, I never receive anything for over a month, I send a lot of emails to them but no reply at all, so I give up already.

Anyway, be sure not to shop at any address that ends with store247.my, if u do a Google search for store247.my, u will see lots of deferent names popping up.

2 replies · active 630 weeks ago

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Natasha · 630 weeks ago

Terry, have you complained to the consumer tribunal? Maybe they can help.

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CK Wong 63p · 696 weeks ago

That's sad to hear that Terry.

Have you tried call their customer care line?

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Natasha · 630 weeks ago

I've shopped at presto and redtick. While both offer good service, my preference is to shop with redtick. They offer more of the items I need to purchase for my home and the delivery rates are cheaper. I haven't done an in depth comparison of prices but my perception is that redtick's goods seems cheaper than presto's. However, presto's selection for overseas brands are better. Both offer really good customer service, friendly and they even call you in advance sometimes to confirm fresh food orders. With redtick specifically, I find that they're fresh food selection like fish etc to be really fresh, good quality control on their end.

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Ben · 662 weeks ago

Informative posting.
Thought of introduce our website as well since we are launching our website early August 2012. Online grocery and delivery.
Feel free to checkout us...

1 reply · active 662 weeks ago

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Ben · 662 weeks ago

Forgot to mention the URL: http://www.matruncit.my/

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DJ Rob · 670 weeks ago

Very informative posting!
I use Presto.My - because I usually need a lot of fruits (imported and local) and veggies for my family. Presto is good in fresh stuff (well, they also have all the other groceries, too. in fact, they have same imported grocery range as Village Grocer). And you can book hourly timeslots.
I even buy all the drinks and groceries for my atuk now. Nobody has to carry :-)
Way to go, malaysia!

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Pat · 673 weeks ago

Informative posting CK. Not a big fan of online grocery shopping, though I have bought from doorstep and redtick- no complaints so far. I have also bought from www.foodworld.com.my which you have missed out in this post :) Foodworld sells mostly australian beef, lamb, veal, cold cuts, sausages, panini bread, chocolates and gelato.
They delivered on the day that I specified for in nicely packed vacuum packaging. Very neat and hygienic
Just my 2 cents, to make online grocery shopping successful, one has to provide really good quality products, timely delivery and first class service. i think Doorstep, Redtick and Foodworld certainly has these qualities. cheers, Pat

1 reply · active 673 weeks ago

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CK Wong 63p · 673 weeks ago

Thanks Pat for sharing your experience.

I have already updated FoodWorld into the list, thanks again!