5 Fulfillment Tips to Make Your Customers Happy

Do you have the habit of shopping at foreign online store, especially those from the west? I do, like many others, looking for bargains, stuffs that are special or not easily available here.

I do have an extra small habit though.

Whenever the order arrives, I like to observe the way it is being packaged, and minor details (some are not minor, really) that would make a difference.

Let me share two examples from my own experience recently, Threadless from US and Book Depository from UK.

Interview with Christopher Quek, CEO of Acmamall.com

Christopher Quek

Q: Do tell us a little on Acmamall’s background? When was it started?
A: Acmamall.com started in Malaysia and Singapore in July 2000 as an online bookstore. Formerly called Acmabooks.com, it was renamed to Acmamall.com in 2007 to reflect its expanded product range of beauty, gifts and apparel.

Acmamall.com vision is to be the regional online shopping mall where we are a familiar household retail name to get products in a safe trustworthy and convenient way.

Q: How did you get inspired to start Acmamall? Is it Amazon?

A: Amazon.com had a part to play in it as an inspiration to dot com companies. At that time, Acmamall.com was under Acma Ltd, a multi-industry conglomerate group that had a strategic thrust to develop twelve dot com companies at a go in hope of riding along with the dot com wave. Acmamall.com was the online bookstore, while the other dot comes dabbled in tourist directories, HR, property and online education. However, like many dot com companies, many fell after the dot com bubble burst. Acmamall.com remained the sole dot com company to survive profitably in the grouping.

New Year, New Look

Believe it or not, face-lifting and cleaning up this blog is one of my new year resolutions. Don't laugh, resolution does not mean that it has to be tough to achieve but do set small targets to accomplish. Those will lift you on achieving the bigger ones.

So, I am done with the new design thingy, do check it out and tell me what do you think? Kewl?

And here's a memorial for the old Malaysia Crunch, R.I.P.

Malaysia Crunch's Old Design

OK, it's not all about design. As you might have noticed, Malaysia Crunch is and will be having more e-commerce oriented content, and new sections will be introduced too:

e-commerce, online shopping news and insights focus in malaysia and asia
Design, vote, win prize, buy t-shirts
Malaysia Online Store